Refund and Returns

Refund & Returns Policy

We value your satisfaction and aim to make your experience seamless.

✔ If you received a defective or incorrect product, contact us within 48 hours of delivery.

✔ Refunds will be processed within 5–7 business days after we receive the returned product.

✔ Refunds are issued via the same payment method used during purchase or as store credit, based on customer preference.

✔ Only products purchased directly from HexaBites are eligible for return.

✔ The product must be in its original packaging, unused, and in the same condition as received.

✔ To initiate a return, contact our support via Facebook Messenger or the contact form on our website.

✔ Return shipping costs may apply unless the product is defective or we sent the wrong item.

Our support team is here to assist you. Contact us anytime.

✔ Secure and hassle-free returns ✔ Transparent policies ✔ Customer satisfaction guaranteed